Refund Policy

Simple and honest — here's exactly how refunds work at Avisoor.

1. Setup fee ($250, one-time)

The setup fee covers real, immediate costs and labor: purchasing your dedicated phone number, carrier registration filings, message customization, and the done-for-you configuration and live test.

• Before setup begins: full refund, no questions asked. Email hello@avisoor.com within 48 hours of payment and before we've started your setup.
• After setup begins: the fee is non-refundable, because the number has been purchased in your business's name and the configuration work is done. If we fail to deliver a working setup within 7 days of payment, you're entitled to a full refund of the setup fee.

2. Monthly subscription ($99/month)

• Cancel anytime. Email hello@avisoor.com and we stop future billing — no retention calls, no dark patterns.
• Monthly fees are not prorated: when you cancel, the Service stays active until the end of the current paid month, and that month is not refunded.
• If you were charged after a confirmed cancellation, tell us and we'll refund the erroneous charge in full.

3. How to request a refund

Email hello@avisoor.com with your business name and the email used at signup. We review every request personally and respond within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days.

4. Chargebacks

If something looks wrong on your statement, please contact us first — most issues are resolved within a day, and a chargeback slows everything down for both sides.

5. Contact

Billing questions: hello@avisoor.com.